How a Good Performance Management?

Performance Management

Data has no value, but knowledge is priceless. Probably not a great historical event than the ebb and flow of dramatic Dot Com Era. Mengakumulsi data warehouse information and customer records in large numbers proved to be meaningful when the data can not be converted into real revenue.


Throughout the Dot Com Era, some organizations recognize the benefits of using data as a means to provide meaningful results and informative. These organizations have enjoyed exponential growth with smart decisions, both for themselves and as a service to customers. Organizations that collect large amounts of data and failed to make the data as business intelligence and performance management becomes a colorful example of a failed business plan. Meanwhile, the organization that transforms data into knowledge, metrics into performance management, and provide intelligent responses to customers, becoming the dominant power in the new economy. One does not need to look at Google as an example of brilliant as the change in access to data becomes a tool that is responsive, informative, and intelligent for the convenience of clients and providing internal revenue. The Internet is a sea of publicly accessible data, which is considered of no value if taken out of context. However, when knowledge and human creativity sharpened and focused on a microscopic lens to a search engine to sort, filter, and provide relevant data, then data into knowledge in a large dish.

Do organsasi you use the power of data or knowledge power?

Does the organization collect information for reporting or for information on real time business decisions?

Does your organization use data to measure past performance, or apply measurements to predict and change the future?

You really have a crystal ball, because history repeats itself. If you collect historical data and measurements, then you already have a framework to begin building the future according to your plan and blue print. If you understand the causes and consequences of your actions and decisions in the market and environmental conditions, then you can make informed decisions based on the knowledge to map out your future. You can respond to external conditions, you can react to internal changes, and you can also change your own destiny.

You can choose to use the information to convey the results of a focused and informative for understanding and better decisions, use your data such as Google. Alternatively, you can gather data to make maps of various reports which you reside, and select a picture that only describe the desired perspectives. The report explains the truth, and nothing but the truth, but often do not spell out the whole truth.

Managing data and historical performance management, knowledge, and revenue is not just for large organizations. The same principle applied to individual planning and performance.

Home-Based Signal and Report Exceptions

Gather your most relevant data and reports showing key metrics to measure success. Key metrics to measure success is often incorporated into the following topics:

* Finance, revenues or expenses.
* Customer satisfaction.
* Quality.
* Productivity.
* Speed.
* Performance.

Referring to the data you use to measure performance in the past. Finding the critical components that affect the financial, customer satisfaction, quality, productivity, speed, or performance. Make a list of list of events, internal and external catalysts who have given their desire for specific results or outcomes that are not diingnkan. By using historical data and experience, make note of cause and effect are illustrated in your trend. Learn the causes to filter meaningful measurements that give the desired trend or not.

Once you have identified an important catalyst associated with the matrix, you can create a new predictive report that helps menuntuk your business with intelligent information.

The report contains all data that may be confusing tersdia and hide the actual facts or trends. If you measure hundreds or thousands of transactions, average performance might have earned enough to hide a few individual exceptions on an interim basis that could create havoc in the future. Add the overall activity reports with the report based on specific exemptions, the focus that separates the data elements that you specify as a catalyst for your business. Exception-based report on exceptions from the normal business that you have identified as the root cause of the effects of good or bad. Reports should be reviewed to concentrated faster response, and the overall impact should create consistent results in reports for all activities that are accumulating.

Short-term objectives and long term

Be sure to compare plans, goals and short-term trends and long term. Monthly and quarterly activity could be caused by seasonal trends. Weekly trend reflects a consistent activity on certain days of the week. Marketing and sales activities, particularly influenced by the trends in daily, weekly, monthly, quarter, and yearly. These activities are also influenced by external events. When collecting data for historical analysis to create predictive trend, notes the document as a reminder of external events and activities that may affect your results.

For personal planning and internal organizational planning, balancing short-term goals with long-term goals. This was true during the budget balancing personal and professional. The short-term investments should be balanced with long-term rewards. Removing the budget if possible, to avoid losses, sometimes in the best interests of short and long term goals. By delaying an activity, schedule the time and resources, often influenced by the sudden and urgent needs. Compare these pressing needs with long-term priorities and expand the influence to determine the best balanced approach.

Balancing Corporate and Personal Goals

Are management reports are accurately reflected in the matrix of personnel performance? When it was time to do annual reviews, having a specific measurement for individual performance have been accurately reflected by statements made by the organization's performance?

Each individual must have a set of defined goals and objectives that can be measured for performance. Performance measurement can be based on speed, accuracy, quality, or only on completion of certain tasks. Timeframe and customer satisfaction is also a common performance measurement. Individual indicators should also be directly connected with the overall management performance reports. This allows each individual to recognize how much influence the achievement of personal performance of the team totally. When this occurs, it is very easy to conduct performance appraisals and fair and unbiased, without surprising anybody. More importantly, recognition of personal contribution into everyday conversation in the mutual commitment, compared to an annual review.

Balancing Internal and External Target

If you reach your goals and objectives, whether this is at the expense of vendors, suppliers or clients? If the fulfillment of objectives require a disproportionate sacrifice from business partners or customers, then you only need to delay the inevitable problems and your death. If your success can only be achieved at the expense of the vendor or supplier, then the best will usually lose interest and find alternatives to protect their organizations. Creating this culture with the vendor will cause conflict and lack of mutual commitment. Treat vendors and suppliers as partners for mutual success, and expect the same in return.

If your success requires sacrifice unilaterally from the client, then you will find yourself without customers. Clients can be a loyal vendors and suppliers when treated with the dignity, values, commitment, and respect. Clients will not be as patient as vendor if there are deficiencies in the relationship.

Using Technology to Empower the Business Goals

Use technology to collect data, organize and separate the key catalyst for your business. Use historical trends to create an exception based on predictive statements. Monitor trends and activities of short and long term goals. Use real data to demonstrate the performance of individuals as a contribution to the overall performance, and make these available to the everyday individual contributors, individuals began to manage the overall business success. The most frequent individual contributors recognize cause and effect as illustrated in the exception-based reports, and has the ability to applying effective change when needed. Individual contributors typically have the most significant personal relationship or interaction with vendors, suppliers and customers. Technology can be used to allow visibility dipenjuru organization. Technology can facilitate the empowerment and communicate information, not only provides an exception trends, but also support specific data on the need to make decisions appropriately teredukasi.

Now the decision is yours. Will you use technology to collect and communicate relevant data in a focused response such as Google, or you just sit in your chair with colorful graphics from the previous era?